Pleasant Holidays Website Review & Ratings + Pleasant Holidays Coupons
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Pleasant Holidays Website Review & Ratings + Pleasant Holidays Coupons

Pleasant Holidays : Products & Services

Headquartered in Westlake Village, Calif., with offices in Honolulu and San Diego, Pleasant Holidays since 1959 has been offering a variety of vacation packages, travel destinations, cruise vacations and related travel products from economy to luxury classes, all at competitive prices and supported by exceptional customer service.   This leading travel provider is proud of the successful relationships it has developed with many of the largest, most recognizable names in travel, which include airlines, hotels, resorts, car rental companies, cruise lines, travel agencies and more.   A winner of numerous honors and awards, Pleasant Holidays is now one of the world’s travel business giants that yields several hundred million dollars in sales annually, managing a portfolio of four travel brands -- Hawaii World, Distinguished Resorts, Pleasant Activities and Air by Pleasant.

A BBB top-rated business and member of the United States Tour Operators Association (USTOA) that participates in the $1 million Travelers Assistance Program, Pleasant Holidays offers:
-Top destinations – Hawaii, Mexico, Caribbean, Costa Rica, U.S.A., Tahiti, Fiji, Cook Islands, Europe and Cruises
-Cruise Vacations
-Group Travel Deals
-Destination Wedding Travel
-Honeymoon Registry
-Travel Protection Plans
-Hot Deals -- Travel to destinations worldwide at unbelievably low prices
-Vacation Specials
-Reservation Options -- Make vacation package reservations with online travel booking

Pleasant Holidays provides International Travel Tips & Tools section, where prospects and customers can get valuable information on the destinations Pleasant Holidays serves.   They can access weather information, convert currency, view maps, find out about flight and transportation options and much more.   Another great source of information is the Step-By-Step Help.

Pleasant Holidays : Company Background

Launched in 1959 by its founder Ed Hogan, Pleasant Holidays aspired to be the leading provider of worldwide travel, creating memorable travel experiences through personalized service, trusted expertise and product value.   Located in Westlake Village, California near Los Angeles and with offices in Honolulu and San Diego, this top-rated BBB member has now grown to be one of the largest privately owned travel companies in the United States, managing a portfolio of four travel brands.   The Pleasant Holidays brands have sold over 10 million vacations since 1959.   With over five decades of experience, Pleasant Holidays specializes in vacations to the Hawaiian Islands, Mexico, Caribbean, Tahiti & French Polynesia, Costa Rica, the Continental United States, Fiji, Cook Islands, Europe and cruises.

Pleasant Holidays : Customer Feedback & Reviews

All across the Web, comments about Pleasant Holidays are mostly positive.   Here are reviews, customer as well as editorial, quoted from the Internet:

Posted on
Low prices, great customer service...they even had an activities desk at our hotel in Maui so they could assist us with booking excursions and tours.
- Shannon Wedding: Oct. 6, 2012

Published on
Pleasant Holidays to sell the American Queen, too
By Michelle Baran

Pleasant Holidays is the latest in a string of operators to partner with the American Queen Steamboat Company to offer sailings in 2013 on the recently relaunched 436-passenger paddlewheeler American Queen.

Both Tauck and Avalon Waterways will also be selling American Queen sailings next year.

Pleasant Holidays will sell more than 40 American Queen departures, with sailings slated between Feb. 7 and Dec. 28.

Voyages will include Upper Mississippi cruises between St. Louis and Minneapolis; Lower Mississippi cruises between New Orleans and Memphis; and Ohio and Tennessee River cruises visiting Pittsburgh, Cincinnati, St. Louis and Chattanooga.

The American Queen Mississippi cruises include shore excursions; three onboard meals daily with wine and beer with dinner; nightly entertainment and dancing; and daily lectures by river historians.

Pleasant Holidays also sells air and car rentals to connect passengers with the Mississippi cruise departure ports.

Pleasant Holidays : Business Credibility & Trustworthiness

Pleasant Holidays has earned significant business credibility in the travel industry.   Along with being a top-rated BBB member with A+ rating on a scale of A+ to F, this blue-chip world travel agency has received numerous travel industry awards for excellence including “Best Tour Operator Hawaii” for six consecutive years 2005-2010, “Best Tour Operator Mexico” 2008 & 2010, “Best Tour Operator Providing the Best Travel Agency Support” 2008 & 2010.   In addition, Pleasant Holidays is an official travel provider to the NFL Pro Bowl in Hawaii, has long-term partnerships with the world’s leading airlines, hotels, car rental companies, cruise lines and travel agencies and is an active member of the United States Tour Operators Association (USTOA), which participates in the $1 million Travelers Assistance Program.

Here are some highlights in the history of Pleasant Holidays of the last 45-plus years:
- 1976 Pleasant Holidays begins the largest and most successful charter operation to Hawaii from the West Coast with Western Airlines.
- 1980 Pleasant Holidays signs its first long-term agreement with United Airlines.
- 1990 ASTA Agency Management magazine names Pleasant Holidays' 800 number reservations system second best in the entire travel industry.
- 1992 Pleasant Holidays receives the United States Senate "Productivity Award" for innovation and operations efficiency.
- 1996 Pleasant Holidays’ 4-millionth customer visits Hawaii and this travel agency is recognized by the Hawaii Visitors & Convention Bureau and Hawaii's governor for its ongoing support of Hawaii tourism.
- 1997 Pleasant Holidays purchases the 40-year-old Japan & Orient Tours to expand into the Pacific, Asia and Europe.   Tahiti travel packages are introduced.   Pacific Destination Services is launched to handle group and incentive business in Hawaii.   Pleasant Concierge Service is established for clients requesting suites and special amenities.
- 1998 Pleasant Holidays celebrates its 40th anniversary.   The Automobile Club of Southern California purchases a majority ownership of Pleasant Holidays, LLC.   AAA nationally is one of the largest travel companies, with over 1,100 branch offices and 5,500 travel agents.   Pleasant Holidays continues business relationships with its other national accounts, including Virtuoso, Carlson-Wagonlit, Leisure Travel Group, American Express, Travelsavers, Signature and over 20,000 independent travel agencies.
- 1999 Pleasant Holidays opens a second, 30,000-square-foot call center in Bakersfield, California housing up to 300 reservations agents.
- 2002 Pleasant Holidays appoints Tim Irwin as President and CEO.    Pleasant Holidays earns special recognition in the category of Hospitality & Travel at the first annual Business Hall of Fame Awards at the Beverly Hilton Hotel, Beverly Hills, California.   In a travel agent study conducted by Northstar Research on behalf of TravelAge West magazine, Pleasant Holidays gains the highest overall satisfaction rating among its top eight competitors based on travel agent services, products and tour packages and for the likelihood of being recommended as a tour operator conducting trips to Hawaii, the South Pacific, Asia, the Caribbean and Mexico.
- 2003 Pleasant Holidays President and CEO Tim Irwin is named Tour Wholesaler of the Year by Travel Agent magazine.   Pleasant Holidays purchases Hawaii World, a company specializing in high-end Hawaii travel packages.
- 2004 Pleasant Holidays is named Top Hawaii Wholesaler by travel agent readers of Travel Weekly magazine.
- 2005 Pleasant Holidays receives the "Mazatlan Golden Deer" trophy and designation as the 2005 Top USA Wholesaler by the Mexico government of the State of Sinaloa.   Hawaii Governor Linda Lingle proclaims December 9, 2005 as "Pleasant Holidays Day" in honor of the company's support of Hawaii tourism since 1959.   Pleasant Holidays takes the reader's choice award for its Asia/SouthPacific product, as voted by travel agent readers of Recommend magazine.   Pleasant Holidays celebrates its second consecutive win as Top Hawaii Wholesaler by travel agent readers of Travel Weekly magazine.   The company also enjoys finalist positions for Mexico and Asia/SouthPacific.
- 2006 Pleasant Holidays partners with TheBigDay, the world's leading online honeymoon registry, to allow prospective newlyweds and their guests the opportunity to pre-plan (and pay for) the dream vacation of their lives.   Pleasant Holidays forms an alliance with Air Brokerage International (ABI) to allow travel groups to charter all or part of an aircraft to destinations virtually anywhere in the world.
- 2007 Pleasant Holidays claims triple-victory at the second annual TravelAge West WAVE Awards, taking home acclamations as the Best Tour Operator For Hawaii, Best Tour Operator For Asia and Best Tour Operator Website Design For Travel Agents.   Kudos is also accepted from, which names Pleasant Holidays the Best Overall Provider of Vacation Package Deals.   After Pleasant Holidays' President & CEO Tim Irwin announces his retirement, an extensive search results in the appointment of travel industry veteran Jack Richards as the company’s new President & CEO.

Pleasant Holidays has appeared in countless major media outlets, to name some: Agency Management magazine, TravelAge West magazine, Travel Agent magazine, Travel Weekly magazine, Recommend magazine and Los Angeles Times.

Pleasant Holidays : Website Popularity & Google Ranking

Alexa estimates that 72% of visitors to are from the United States, where it has attained a three-month traffic rank of 30,087, much higher than the site’s three-month global traffic rank of 159,624.   Sites linking in total 560.  Sites linking in are a measure of a site’s reputation.   According to, Pleasant Holidays reaches roughly 126,750 users and delivers about 278,850 pageviews each month. On Google, has a pagerank of 5/10 (the pagerank value is 5 from 10 possible points).   Just to have a notion of this pagerank, let us compare it with that of Google itself, which is 9/10, Alexa, which is 8/10, and that of one of Pleasant Holidays’ competitors,, which is 7/10.  

Pleasant Holidays : Social Media Presence

As indicated in greater detail in the Business Credibility section above, Pleasant Holidays has received numerous travel industry awards besides being an active member of USTOA that participates in the $1 million Travelers Assistance Program and thus, this travel agency has been featured in various media.

Pleasant Holidays does not operate a blog, but interfaces with the public through Pleasant Holidays Yahoo mail account.   Pleasant Holidays keeps pages on Facebook and Twitter.   On Facebook, Pleasant Holidays has current postings and 8,588 likes, which keep rising.   On Twitter, this travel agency has 8,059 followers, 4,316 tweets and current postings.

Pleasant Holidays : Website Security & Safety

Pleasant Holidays gives priority to ensuring customer privacy and security.   Its website utilizes a 128-bit encryption, which is the strongest, most secure form of encryption available, which automatically encrypts Personally Identifying Information (including customers’ name, date of birth, address, email address, phone number(s) and credit card information), so that it cannot be read as the information travels over the Internet.   Pleasant Holidays secures all pages collecting credit card information including card number, card type, cardholder name and expiration date.   This website is a Verisign certified site.   Verisign is a central certificate authority issuing digital IDs to Internet websites -- further improving the integrity of the Internet for commerce and information access.

A diagnostic test made on Google today Jan. 15, 2013 confirms that is not currently listed as suspicious.   Of the 3 pages Google tested on the site over the past 90 days, 0 page(s) resulted in malicious software being downloaded and installed without user consent.   The last time Google visited this site was on 2012-12-25, and suspicious content was never found on this site within the past 90 days.   Over the past 90 days, did not appear to function as an intermediary for the infection of sites and has not hosted malicious software.

Pleasant Holidays : Pricing & Packages

Quoted below are prices of vacation packages offered by Pleasant Holidays and its two competitors.   It’s obvious from the comparison that Pleasant Holidays is competitive in pricing.

Pleasant Holidays:
1) San Jose, Calif./Kahului, Maui/San Jose, Calif. Vacation Package $899.00
(Rate is per person based on double occupancy for 3 nights at Hotel Kaanapali Alii, 1 Bedroom Garden View, incl. government-imposed taxes and fees, complimentary parking PLUS Kids 18 & younger staying FREE).
2) San Jose, Calif./Kahului, Maui/San Jose, Calif. Vacation Package $1,687.00
(Hawaian Airlines SJC/OGG/SJC tickets $329.00 per person = $658.00 for 2 adults; Maui Beach Hotel, Kahului, Maui 7 nights $514.50 per person incl. taxes = $1,029.00 for 2 persons.   Airline tickets + hotel = $1,687.00)

1) San Jose, Calif./Kahului, Maui/San Jose, Calif. Vacation Package $990
(Rate is per person based on double occupancy for 3 nights at Hotel Kaanapali Alii, 1 Bedroom Garden View, incl. government-imposed taxes and fees, complimentary parking PLUS Kids 18 & younger staying FREE).
2) San Jose, Calif./Kahului, Maui/San Jose, Calif. Vacation Package $2,066.00                                                                   (SJC/OGG/SJC tickets $340.00 per person = $680.00 for 2 adults; Maui Beach Hotel, Kahului, Maui 7 nights $693.00 per person incl. taxes = $1,386.00 for 2 persons.   Airline tickets + hotel = $2,066.00)

1) San Jose, Calif./Kahului, Maui/San Jose, Calif. Vacation Package for 3 nights Not available
2) San Jose, Calif./Kahului, Maui/San Jose, Calif. Vacation Package $2,497.40            
(SJC/OGG/SJC tickets $340.81 per person = $681.62 for 2 adults; Hotel Ka'anapali Beach Club Kahului, Maui 7 nights $907.89 per person incl. taxes = $1,815.78 for 2 persons.   Airline tickets + hotel = $2,497.40)

Pleasant Holidays : Shipping Rates & Policies

Pleasant Holidays sells vacations and related travel services and thus, is not involved in shipping.   This travel agency has no use of shipping policies or rates.

Pleasant Holidays : Payment Methods Accepted

Payment may be made by check, debit and credit cards from American Express, Visa, MasterCard, Diners Club, Discover Card or through PayPal.   Pleasant Holidays only accepts checks made payable to "Pleasant Holidays, LLC."   All returned checks are subject to a $35 service charge.

A deposit is required within three days (all referenced days are calendar days) of booking to secure a reservation.   All balances are due 45 days prior to departure.   Special payment policies may apply and will be advised at time of reservation.   If payment is not received by the due date, airline and all other reservations will be cancelled.   Pleasant Holidays is not responsible for any penalties, fare increases or fees incurred due to late payment.   Payment by check or money order is subject to the same due dates that apply to credit card payments, and may be mailed to Pleasant Holidays’ Corporate Headquarters.
This company does not accept third party credit cards and to charge a travel package, the card must be in the name of a passenger that is traveling.   Pleasant Holidays also accepts credit cards issued outside the United States.   If a customer’s country of origin is not included on the list of Pleasant Holidays’ selection of countries on its payment screen, the customer should contact Pleasant Holidays to have the information added.

Pleasant Holidays will assess a fee for each customer-initiated change to the reservation after receipt of payment.   Further important details are published on the Terms & Conditions page.   These Terms and Conditions of Sale, however, are not applicable to groups or special interest packages.

Pleasant Holidays : Returns, Refunds & Exchange Policy

No refund will be issued for losses incurred as a result of failure to obtain or provide required valid documentation and once travel has begun, there will be no refunds for any unused or partially used travel component for any reason.   While every effort will be made to provide all items on the travel itinerary as booked, Pleasant Holidays reserves the right to cancel or alter any reservation for any reason prior to departure.   Should this occur, refunds will be made without any further obligation by Pleasant Holidays.

Failure to travel without prior notification is considered a no-show and the entire cost of reservation is non-refundable, subject to policies and procedures of the providers of travel and accommodations.

A purchase from within the State of California is covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel is registered and participating in the TCRF at the time of sale and the customer is located in California at the time of payment. Eligible customers may file a claim with TCRF if the customer is owed a refund of more than $50 for transportation or travel services that the seller of travel failed to forward to a proper provider or such money was not refunded when required.   The maximum amount that may be paid by the TCRF to any one customer is the total amount paid on behalf of the customer to the seller of travel, not to exceed $15,000.   A claim must be submitted to TCRF within 12 months after the scheduled completion date of the travel.   A claim must include sufficient documentation to prove the claim and a $35 processing fee.   Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which they file a TCRF claim.    The traveler can request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001.   Purchases from outside of California are not covered by the California Travel Consumer Restitution Fund.

In the unlikely event that the services or accommodations are not available as stated due to reasons beyond Pleasant Holidays’ control, efforts will be made to provide services or accommodations of equal standard and quality.   The customer should refer to the travel information enclosed with his/her travel documents for assistance once travel has commenced or contact Pleasant Holidays’ Customer Experience Department at 2404 Townsgate Road, Westlake Village, California, 91361 in writing within 30 days of his/her return regarding service issue disputes.   In those cases where a refund is warranted, all unused documentation must be returned in order to process the refund.

Pleasant Holidays is a participant in USTOA's Consumer Protection Deposit Plan and a customer may make a claim to this Plan if he/she is owed a refund.   The Plan covers losses for transportation or travel services that were not delivered or not refunded when required.   A claim can be made when a tour operator declares bankruptcy, becomes insolvent or ceases business, or 120 days following the failure of a tour operator to refund a payment or deposit after a cancellation or material failure to complete performance of a tour(s) or vacation package(s).   The program covers tours or vacation packages purchased up to seven (7) days following official notification to the USTOA of an Active Member's bankruptcy, insolvency or cessation of business.   Claims must be filed no later than ninety (90) days after the bankruptcy, insolvency, cessation of business or failure to refund on account of cancellation or non-performance, as the case may be.   USTOA's total liability for all possible consumer claims is limited to $1,000,000.   The maximum amount of any claim the customer can make against the plan is the total amount paid on behalf of the customer to the seller of travel.

Further important details are published on the Terms & Conditions page.

Pleasant Holidays : Product images & screenshots
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